Technical Support

If you require technical support, please contact the Vista Virtual School Helpdesk at 1-855-974-5333 Ext. 5322 or email techsupportstudent@adlc.ca

Technical Support is available Monday to Friday from 8:00 a.m. until 4:30 p.m.

What software do I need to complete my course?

Students will require one or more of the following downloads (some are course specific) to complete their online courses. Some specific software requirements may include the following:

Windows:

Windows Media Player, QuickTime, Java, Adobe Reader, Flash Player, Audacity (Audio Recording), Authorware Player (Required for Biology 20, Chemistry 20, and Physics 20 Online courses only), PDF XChange Viewer, Skype, Firefox or Chrome, Microsoft Word and Excel

macOS:

Windows Media Player, Java, QuickTime, Flash Player, Authorware Player (Required for Biology 20, Chemistry 20, and Physics 20 Online courses only), Skype, Audacity (Audio Recording), Firefox or Chrome

System Check - Computer System Requirements

Check SupportDetails.com to determine if you have the required settings and plugins installed to complete your online courses.

What is moodle?

Moodle is the Learning Management System (LMS) where you’ll take your courses. In Moodle, you’ll access course content like readings, and games, chat with your classmates in forums, submit assignments, complete quizzes, and complete additional activities included in your course.

You can login to Moodle through SIS or by visiting moodle.adlc.ca. Your login information for Moodle will be the same as it is for SIS.

What is teamviewer?

Teamviewer Quicksupport software allows our Vista Virtual School technical staff to connect to your computer remotely, regardless of your Operating System.

Download TeamViewer