Tech Support

If you require technical support, please contact the Vista Virtual School Helpdesk at 1-855-974-5333 x5322 or email techsupportstudent@pembinahills.ca.

Technical Support is available Monday through Friday from 8 a.m. until 4:30 p.m.

Helpful resources for students and guardians new to SIS.

Technical requirements for Vista Virtual School courses

For detailed information on technology requirements for VVS students, please visit our technical requirements for online learning page.

What software do I need to complete my courses?

Students will require one or more of the following downloads (some are course specific) to complete their online courses. Some specific software requirements may include the following:

Windows or macOS
Adobe Reader, Audacity (Audio Recording), Skype, Firefox or Chrome, Microsoft Word and Excel, OR Google Docs OR OpenOffice.

Chromebook
Chromebooks are supported.

Phones and Tablets
At this time we are unable to support using a phone or tablet for your school work.

How do I know what software and settings my computer or device has?

Check SupportDetails.com to determine if you have the required settings and plugins installed on your computer or device to complete your online courses.

Why can't I view items in Adobe PDF format?

Some students have trouble opening PDFs in a browser.

To open PDFs, we recommend that you follow these steps:

  1. Download and install the latest version of Adobe Reader.
  2. Download the PDF you would like to open.
  3. Open the PDF in Adobe Reader.
What is Moodle?

Moodle is the Learning Management System (LMS) where you’ll take your courses.

In Moodle, you’ll access course content like readings, and games, chat with your classmates in forums, submit assignments, complete quizzes, and complete additional activities included in your course.

You can log in to Moodle through the Student Information System (SIS) or by visiting vvs-moodle.phrd.ab.ca. Your login information for Moodle will be the same as it is for SIS.

How do I use myPass?

What is Teamviewer?

Teamviewer Quicksupport software allows our Vista Virtual School technical staff to connect to your computer remotely, regardless of your Operating System.

Download TeamViewer

How do I access my courses?

Please visit our course login page, which also has information on working in the Student Information System (SIS) and how to submit documents and assignments online.

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