Tech Support

If you require technical support, please contact the Vista Virtual School Helpdesk at 1-855-974-5333 x5322 or email techsupportstudent@pembinahills.ca.

Technical Support is available Monday through Friday from 8 a.m. until 4:30 p.m.

Helpful resources for students and guardians new to SIS.

Technical Requirements for Vista Virtual School Courses

TECHNICAL REQUIREMENTS for VISTA VIRTUAL SCHOOL (VVS) COURSES and DISTANCE LEARNING

What Software do I Need to Complete my Course?

Students will require one or more of the following downloads (some are course specific) to complete their online courses. Some specific software requirements may include the following:

Windows:
Windows Media Player, QuickTime, Java, Adobe Reader, Flash Player, Audacity (Audio Recording), Authorware Player (Required for Biology 20, Chemistry 20, and Physics 20 Online courses only), PDF XChange Viewer, Skype, Firefox or Chrome, Microsoft Word and Excel.

macOS:
Windows Media Player, Java, QuickTime, Flash Player, Authorware Player (Required for Biology 20, Chemistry 20, and Physics 20 Online courses only), Skype, Audacity (Audio Recording), Firefox or Chrome.

How do I Know What Software and Settings my Computer or Device Has?

Check SupportDetails.com to determine if you have the required settings and plugins installed on your computer or device to complete your online courses.

Why Can't I View Items in Adobe PDF?

Some students have trouble opening PDFs in a browser.

To open PDFs, we recommend that you follow these steps:

  1. Download and install the latest version of Adobe Reader.
  2. Download the PDF you would like to open.
  3. Open the PDF in Adobe Reader.
What is Moodle?

Moodle is the Learning Management System (LMS) where you’ll take your courses. In Moodle, you’ll access course content like readings, and games, chat with your classmates in forums, submit assignments, complete quizzes, and complete additional activities included in your course.

You can log in to Moodle through the Student Information System (SIS) or by visiting vvs-moodle.phrd.ab.ca. Your login information for Moodle will be the same as it is for SIS.

How do I Use myPass?

What is Teamviewer?

Teamviewer Quicksupport software allows our Vista Virtual School technical staff to connect to your computer remotely, regardless of your Operating System.

Download TeamViewer

How do I Access my Course?

Please visit our Course Login page. There is also more information on working in the Student Information System (SIS) and how to submit documents/assignments online.

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