Technical Requirements and Support
TECHNICAL REQUIREMENTS
To successfully access and complete courses through VVS, students should be prepared to meet the following technical requirements:
- Computer (laptop, desktop or Chromebook)
- Operating System: Windows 10 or later, MacOS Big Sur 11.7.10 or later, or a supported Chromebook.
- Webcam and Microphone: Required for communication during assessments and discussions.
- An external webcam on a stand is preferred as the camera view must show a student from their hands to their head at all times during supervised assessments.
- Reliable Internet Access: This should be high speed internet with a minimum speed of 5 Mbps and latency should be less than 100 ms.
- You can check your internet speed and latency here: Ookla Speed Test
- Web Browser: Google Chrome
- Software: Adobe Acrobat Reader, Audacity (audio recording), Microsoft Word/Excel or Google Docs or Open Office.
- Printer: A standard printer may be required in some courses.
- Email Address(es): Students and their parents/guardians must have an active email account (personal rather than school-based).
- To ensure smooth communications, we recommend students set their email account name (“from” field) as their first and last name.
- Phone Number: Students are required to have a working phone number.
- VPN: A VPN may be required for students traveling or living outside North America. Due to firewall updates in our Moodle courses, we can only guarantee course access within North America.
- Exam Proctoring: Students may be required to install Proctorio, an online automated proctoring service that monitors and records (audio and video) students as they write exams. If Proctorio does not work for a student, there are alternate options for exam supervision.
Note: You can use a cell phone or tablet for content review, studying, or contacting your teacher, but they cannot be used to submit quizzes and certain other coursework. Chromebooks are supported.
STUDENT INFORMATION SYSTEM SUPPORT
POWERSCHOOL AND SCHOOLENGAGE SUPPORT
Please click the link below if you are registering for the 2024/2025 school year and require support navigating our new system.
POWERSCHOOL AND SCHOOLENGAGE SUPPORT
GENIUS SUPPORT
Check out the link below if you are currently enrolled with VVS as a summer 2024 student, an adult or international student who registered with us before April 30, 2024, or if you are an ESA student.
GENIUS SUPPORT
MOODLE SUPPORT
For assistance with the Learning Management System (LMS), Moodle, please click the button below. This information is applicable to all students.
MOODLE SUPPORT
ADDITIONAL SERVICES
PROCTORIO
Proctorio is an online automated proctoring service that monitors and records (audio and video) students as they write exams (recording the actions they take, including mouse clicks, keyboard strikes, internet activity, internet connection type and location). Proctorio alerts teachers to any suspicious student activity allowing them to view the video to ensure the integrity of the online exams and the honesty of students.
Proctorio is being used to assist Vista Virtual School in monitoring exams for the large number of students that we serve. If Proctorio does not work for a student there are alternate options for exam supervision.
WHAT ARE THE TECHNICAL REQUIREMENTS?
- A computer (laptop, desktop or Chromebook) with a web camera and microphone set up (a tablet will NOT work).
- An external webcam on a stand is preferred as the camera view must show a student from their hands to their head at all times during the assessment.
- A Windows or Chrome system where screen sharing is enabled by default, or a Mac system where you have manually enabled screen sharing.
- The Proctorio extension must be installed in the Chrome web browser (Proctorio will not work with any other browser at this time).
- Read and follow the Proctorio Startup Exam Procedures.
(If you are using a Mac computer and you are having trouble finishing the Proctorio setup view this video)
PROCTORIO SUPPORT
ADOBE ACROBAT SUPPORT
If you have some trouble opening PDFs in a browser, we recommend you install the latest version of Adobe Acrobat Reader:
- Download and install the latest version of Adobe Acrobat Reader.
- Download the PDF you would like to open.
- Open the PDF in Adobe Reader.
TEAMVIEWER SUPPORT
Teamviewer Quicksupport software allows our technical staff to connect to your computer remotely when troubleshooting issues.