Technical Support

STUDENT INFORMATION SYSTEM SUPPORT

POWERSCHOOL SUPPORT

For assistance in our new student portal and live student record system, click the button below.

POWERSCHOOL SUPPORT

This information applies to all students currently enrolled in the 2024/2025 school year. If you are registered for the 2024/2025 academic year, please check our PowerSchool Support page for guidance.

GENIUS SIS SUPPORT

For assistance in the student portal and live student record system, click the button below.

    SIS SUPPORT   

This information applies to all students currently enrolled in the 2024 summer term or earlier. Note that while other student types will be moving to PowerSchool for the 2024/2025 school year, adult and international students who were registered by April 30, 2024, and our ESA students will remain in the Genius SIS system for the foreseeable future.

MOODLE SUPPORT

For assistance with the Learning Management System (LMS), Moodle, please click the button below.

    MOODLE SUPPORT   

PROCTORIO

*Before your primary school closes for the summer, students using Chromebooks from their primary school should make sure that Proctorio is installed on their device. Please note that this can only be installed by your primary school.

Proctorio is an online automated proctoring service that monitors and records (audio and video) students as they write exams (recording the actions they take, including mouse clicks, keyboard strikes, internet activity, internet connection type and location). Proctorio alerts teachers to any suspicious student activity allowing them to view the video to ensure the integrity of the online exams and the honesty of students.

Proctorio is being used to assist Vista Virtual School in monitoring exams for the large number of students that we serve. If Proctorio does not work for a student there are alternate options for exam supervision.

WHAT DO I NEED IN ORDER TO USE PROCTORIO?

    • A computer (laptop, desktop or Chromebook) with a web camera & microphone set up (a tablet will NOT work)
    • A Windows or Chrome system where screen sharing is enabled by default
    • A Mac system where you have manually enabled screen sharing
    • The Chrome web browser installed on your computer (Proctorio will not work with any other browser at this time)
    • The Proctorio extension installed in the Chrome browser
    • Photo ID to confirm your identity (an id card from your school will work if you don’t have a driver’s license or passport available to use)
    • To be in a quiet space with no interruptions

TO SET UP YOUR COMPUTER TO WRITE AN EXAM WITH PROCTORIO YOU NEED

    PROCTORIO FREQUENTLY ASKED QUESTIONS   

ADOBE ACROBAT SUPPORT

If you have some trouble opening PDFs in a browser, we recommend you install the latest version of Adobe Acrobat Reader:

    1. Download and install the latest version of Adobe Acrobat Reader.
    2. Download the PDF you would like to open.
    3. Open the PDF in Adobe Reader.

TEAMVIEWER SUPPORT

Teamviewer Quicksupport software allows our technical staff to connect to your computer remotely when troubleshooting issues.

Download TeamViewer

TECHNICAL REQUIREMENTS

To successfully access and complete courses through VVS, students should be prepared to meet the following technical requirements:

    • Computer (laptop or desktop including a Chromebook)
      • Operating System: Windows 8 or later, Mac OS x 10.0 or later
    • Webcam: Moveable external webcams are the preferred option.
    • Reliable Internet Access
    • Web Browser: Google Chrome or Firefox web browser
    • Software: Adobe Acrobat Reader, Audacity (audio recording), Skype, Microsoft Word/Excel or Google Docs or Open Office
    • Standard Printer
    • Email Address(es): Students and their parents/guardians must have an active email account (personal rather than school-based preferred).
    • Phone Number: Students are required to have a working phone number.

Note: You can use a cell phone or tablet for content review, studying or contacting your teacher but they cannot be used to submit quizzes and certain other course work. Chromebooks are supported.