Technical Support

STUDENT INFORMATION SYSTEM SUPPORT

POWERSCHOOL SUPPORT

Please click the link below if you are registering for the 2024/2025 school year and require support navigating our new system.

POWERSCHOOL SUPPORT

GENIUS SUPPORT

Check out the link below if you are currently enrolled with VVS as a summer 2024 student, an adult or international student who registered with us before April 30, 2024, or if you are an ESA student.

GENIUS SUPPORT

MOODLE SUPPORT

For assistance with the Learning Management System (LMS), Moodle, please click the button below. This information is applicable to all students

    MOODLE SUPPORT   

TECHNICAL REQUIREMENTS

To successfully access and complete courses through VVS, students should be prepared to meet the following technical requirements:

    • Computer (laptop or desktop including a Chromebook)
    • Webcam: Moveable external webcams are the preferred option.
    • Reliable Internet Access
      • This should be high speed internet with a minimum speed of 5 Mbps and latency should be less than 100 ms.
      • You can check your internet speed and latency here: Ookla Speed Test
    • Web Browser: Google Chrome
    • Software: Adobe Acrobat Reader, Audacity (audio recording), Microsoft Word/Excel or Google Docs or Open Office
    • Standard Printer
      • This may be required in some courses.
    • Email Address(es): Students and their parents/guardians must have an active email account (personal rather than school-based preferred).
    • Phone Number: Students are required to have a working phone number.

Note: You can use a cell phone or tablet for content review, studying or contacting your teacher but they cannot be used to submit quizzes and certain other course work. Chromebooks are supported. 

ADDITIONAL SERVICES

PROCTORIO

Proctorio is an online automated proctoring service that monitors and records (audio and video) students as they write exams (recording the actions they take, including mouse clicks, keyboard strikes, internet activity, internet connection type and location). Proctorio alerts teachers to any suspicious student activity allowing them to view the video to ensure the integrity of the online exams and the honesty of students.

Proctorio is being used to assist Vista Virtual School in monitoring exams for the large number of students that we serve. If Proctorio does not work for a student there are alternate options for exam supervision.

WHAT DO I NEED IN ORDER TO USE PROCTORIO?

  • A computer (laptop, desktop or Chromebook) with a web camera & microphone set up (a tablet will NOT work)
  • A Windows or Chrome system where screen sharing is enabled by default
  • A Mac system where you have manually enabled screen sharing
  • The Chrome web browser installed on your computer (Proctorio will not work with any other browser at this time)
  • The Proctorio extension installed in the Chrome browser
  • Photo ID to confirm your identity (an id card from your school will work if you don’t have a driver’s license or passport available to use)
  • To be in a quiet space with no interruptions

TO SET UP YOUR COMPUTER TO WRITE AN EXAM WITH PROCTORIO YOU NEED

    PROCTORIO FREQUENTLY ASKED QUESTIONS   

ADOBE ACROBAT SUPPORT

If you have some trouble opening PDFs in a browser, we recommend you install the latest version of Adobe Acrobat Reader:

  1. Download and install the latest version of Adobe Acrobat Reader.
  2. Download the PDF you would like to open.
  3. Open the PDF in Adobe Reader.

TEAMVIEWER SUPPORT

Teamviewer Quicksupport software allows our technical staff to connect to your computer remotely when troubleshooting issues.

Download TeamViewer