Policies and Procedures

Appeal Exams

Appeal Exams:

  • Vista Virtual School may provide students an opportunity to improve their final exam marks by writing an appeal exam. Appeal exams are provided at the teacher’s discretion
  • An appeal exam is the second exam testing the same knowledge/concepts as the first exam, but it is not the exact same exam
  • The student is required to contact their Vista Virtual School teacher to discuss their performance and make arrangements for an appeal exam. Individual teachers may require the student to complete other work prior to the appeal exam or may deny the request
  • The request for an appeal exam must be within 20 days of the date shown on the student’s course result statement
  • The appeal exam must be written within 30 days of the student’s request
  • Exceptions may be made at the teacher’s discretion and may require documentation of extenuating circumstances
  • In order to ensure a minimum level of competency is achieved by students in each of their core courses, Vista Virtual School requires a score of at least 40% (some courses require 50%) on a final exam in order to pass the course. A score of 40%, or less, on a student’s first attempt, indicates that further instructional time and practice is required on identified problematic learning outcomes
  • It is also essential for students to demonstrate consistency and integrity in their coursework, quizzes, and supervised exams. If a discrepancy of 25% or larger exists between a student’s final exam mark and the mark earned for their accumulated coursework, the student’s final exam mark will become their final course mark
  • An appeal exam is available upon teacher approval. Contact your teacher to make arrangements

An appeal of Final Exam Results (Grades 4 to 9):

A student may appeal his or her results in any Vista Virtual School final exam and arrange for a second exam. Appeals must be made before the course registration expires and within 20 days of the issue of the result statement. The student must discuss the results of the original exam with the teacher before a second exam may be written. In most cases, the student is awarded the higher of the two exams, if the mark is over 40% (unless otherwise stated), to be weighted with the coursework to produce the final mark.

Midterm Exams

Midterm Exams:

  • Midterm exams in core courses enable students to determine their understanding of material during their courses. Midterm exams also provide an opportunity to practice managing time restrictions and exam anxiety
  • Students can prepare for exams by visiting www.alberta.exambank.com and attempting practice exams at this site (contact a Vista Virtual School teacher for a username and password)
  • Please note that not every course has a midterm exam. Students are asked to contact their teachers to confirm if their course has a midterm or not
  • Students living near a VVS/ADLC office (within 100 Km), must make arrangements in advance to write at that campus (Edmonton, Calgary, or Barrhead); otherwise, students must arrange for supervisors of exams
Final Exams

Final Exams:

  • Final exams must be written after all assignments have been submitted and before course registrations expire. Students living near a VVS/ADLC office (within 100 Km), must make arrangements in advance to write at that campus (Edmonton, Calgary, or Barrhead); otherwise, students must arrange for supervisors of exams
  • Final marks are calculated as a 70/30 average of course marks and final exam unless otherwise specified. Final exams are not returned to the student.
  • In order to ensure a minimum level of competency is achieved by students in each of their core courses, Vista Virtual School requires a score of at least 40% (some courses require 50%) on a final exam in order to pass the course. A score of 40%, or less, on a student’s first attempt, indicates that further instructional time and practice is required on identified problematic learning outcomes
  • It is also essential for students to demonstrate consistency and integrity in their coursework, quizzes, and supervised exams. If a discrepancy of 25% or larger exists between a student’s final exam mark and the mark earned for their accumulated coursework, the student’s final exam mark will become their final course mark
  • An appeal exam is available upon teacher approval
Refund Policy

Individual course descriptions in Vista Virtual School’s Course Catalogue list required textbooks and
other required instructional materials. Students may purchase these from Vista Virtual School (VVS)
by paying the full cost. School-aged students, upon the return of the items in reusable condition,
may claim a refund according to the criteria provided below. Textbooks and other resources
purchased by adult students are non-refundable except as noted below.
● Refundable materials must be returned to a VVS campus within three (3) months of the date
of withdrawal, cancellation, or completion of the course to be eligible for refund.
● Materials returned by mail should be insured in case of loss. Please include the student’s
name, address, VVS file number, and a list of all items being returned. Please return all
materials to the address below. Postage must be prepaid.
Vista Virtual School
PO Box 4000 4601 – 63 Avenue
Barrhead AB T7N 1P4
● VVS reserves the right to not provide a refund for items returned in unusable condition.
Refund cheques are issued from the Barrhead campus within two to three weeks of receipt
of the claim.
Refund of Registration Fees for Adult Students
● Application declined by VVS…………………………………………………………………………………..Full refund
● Application cancelled or withdrawn at student’s request before course materials shipped
…………………………….………………………………………….…………………………………………………..…Full refund
● Registration cancelled or withdrawn within 45 days of enrolment date with zero to three
lessons or assignments submitted ……………………………………………$50 processing fee deducted
● Registration cancelled or withdrawn within 45 days of enrolment date but with more than
three lessons or assignments submitted …………………………….50% of registration fee refunded
● Registration cancelled or withdrawn after 45 days of enrolment …………………………..No refund
Refund for Required Instructional Materials for School-Aged Students
● Application declined by VVS ………………………………………………………………………………….Full refund
● Application cancelled or withdrawn at student’s or parent’s request before course materials
shipped ………………………………………………………………………………………………………………..Full refund
● Sale material returned unused and in reusable condition, and currently sold by VVS
………………………………………………………….….10% restocking charge for school-aged students only
● Lab and/or Loan Kits returned unopened and unused within three (3) months of enrolment
date …………………………………………………….10% restocking charge for school-aged students only
Refund for Required Textbooks
● Application declined by VVS ………………………………………………………………………………….Full refund
● Application cancelled or withdrawn at student’s or parent’s request before course materials
shipped ………………………………………………………………………………………………………………..Full refund
● Textbooks returned in reusable condition ………………Full refund to school-aged students only
● Textbooks with accompanying CD must have CD returned
…………………………………………………………………………………Full refund to school-aged students only
● Textbooks with accompanying CD returned without CD ………………………………………..No refund

Exam Supervisors

Exam Supervisors

  • Vista Virtual School reserves the right to approve supervisors selected by students or to request that a student’s final exam be written at a specific writing center
  • Vista Virtual School releases the print exam or the access information to the online exam to an approved supervisor after receiving all assignments from the student

Exam Supervisor Form

Computer Network Policy

Vista Virtual School Computer Network:

The Vista Virtual School computer network is for the educational and professional use of Vista Virtual School students and staff. The use of the network is a privilege, not a right. Vista Virtual School regulates access to and use of its network consistent with its mission, rules, and expectations.

Users of the Vista Virtual School network are expected to use it appropriately. In general, users are required to avoid actions that are illegal (such as libel, slander, vandalism, sexual harassment, theft, inappropriate access, and the like), or unkind (such as personal attacks, invasion of privacy, “flames”, and the like). Users found in violation of these guidelines will have their network privileges revoked and may face further disciplinary or legal action.

Illegal Actions

  1. Slander and Libel

The communication in print or online of hurtful and/or hateful statements toward another person or group of people is illegal.

  1. Vandalism

Deliberate attempts to gain unapproved entry into the VVS/ADLC computer network, introducing a virus into VVS/ADLC’s computer network, or pirating software from the VVS/ADLC network are illegal.

  1. Invasion of Privacy

Users are entitled to a reasonable expectation of privacy for their files and e-mail. No user may access another’s private files. School administrators access the private files of users to purge them or in the event of a suspected or proven violation of school and district rules or expectations.

  1. Theft

Many programs reside on the Internet. Each user is responsible to comply with the requirements of the owners of the software regarding its acquisition and use. Vista Virtual School does not tolerate the illegal copying or storing of illegally acquired software and other inappropriate material. Theft of our hardware or software will be persecuted to the full extent of the law.

  1. Harassment

Students or other users may not use computers for purposes of harassing others either within the Vista Virtual School Network community or on the Internet. Foul and abusive language attempts to fill electronic mailboxes, the posting of obscene images or texts, and flames waste bandwidth, reflect poorly on the user and the school and are not tolerated. As a guideline, users should ask themselves if the information they are posting or sending would be acceptable at school meetings or published on the school website.

  1. Inappropriate Access

Users may not use the Vista Virtual School network or individual accounts provided to access inappropriate or adult materials found on the Internet. Users identified as accessing such materials are denied all Vista Virtual School network access.

  1. E-mail Schemes

Spreading information through chain letters, pyramid schemes, copying or forwarding another’s e-mail without prior consent, etc. is illegal.

  1. Multiple Users of the Same Account

Vista Virtual School considers an individual account to be used by the designated student and parent only. Any other use by family members or others is considered an abuse and warrants revoking network and account privileges.

  1. Plagiarism

Use of someone’s words or ideas without acknowledging original sources is illegal. Vista Virtual School expects all students to give appropriate credit to outside sources of information. Students are taught to acknowledge the use of another’s words, or ideas (phrases, sentences, or paragraphs). Lack of adequate reference may mean students are claiming the words or ideas as their own. This is plagiarism. At Vista Virtual School, any student who commits plagiarism receives a mark of zero for the assignment in question and also may be subject to further disciplinary action at the discretion of the teacher and administration. Submitting work (in whole or in part) that has been copied from another student is also a form of plagiarism and results in disciplinary action.

Appeal Procedure

A student has the right to appeal any decision involving unacceptable behavior. If satisfaction is not received at the level of the school principal, a group consisting of other senior administration at Pembina Hills Regional Division #7 will hear the appeal. The parent or guardian acting on the student’s behalf may exercise the right of appeal.

Sharing of Work

Plagiarism is the practice of representing someone else’s work or ideas as one’s own. It is an academically dishonest practice and is detrimental to a student’s knowledge & skill development and is addressed in VVS AP 50-09.

The sharing of academic work, especially after having been marked by VVS, to students for the purposes of submitting plagiarized work is, also, academically dishonest and represents a contravention of the Alberta School Act’s expectation of students to comply with school rules and co-operate in the provision of the school’s education program.

VVS prefers to take a progressive approach to the sharing of work with others, in order to educate and correct the behaviour

If a student is currently enrolled in any VVS course and is found to be sharing academic work with others, whether from their current course or one previously completed:

First Incident – the student is informed that their work has been shared, or submitted as plagiarized work by another student; a warning is provided that further submissions of such work, from any course, will be grounds for removal from the current course(s). The student’s access to their course(s) is blocked until the parents (or the student, if they are 18 years of age or older) contacts the Principal to discuss the incidents of academic dishonesty.

Second Incident – the student is removed from all active VVS courses.

If the student is not currently enrolled in any VVS course and found to be sharing academic work with others, they are informed that their work has been shared, or submitted as plagiarized work by another student and, as such, further registrations in any VVS course will not be permitted. A notation is put on the student’s profile to indicate such.

Such actions do not limit VVS to pursue other remedies, either criminal or civil, for the distribution of its copyrighted materials.

A student has the right to appeal any decision involving unacceptable behavior. If satisfaction is not received at the level of the school principal, a group consisting of other senior administration at Pembina Hills Public Schools will hear the appeal. The parent or guardian acting on the student’s behalf may exercise the right of appeal.

Plagiarism

Plagiarism is the practice of representing someone else’s work or ideas as one’s own. It is an academically dishonest practice and is detrimental to a student’s knowledge & skill development.

VVS takes a progressive approach to plagiarism to educate and correct the behavior.

First Incident – Student is given zero scores on any work suspected of being plagiarized and given the opportunity to resubmit original work.

Second Incident – Student is given zero scores on any work suspected of being plagiarized and is not given the opportunity to resubmit original work. A letter is sent by the Principal to parents and school facilitators outlining this administrative practice and the consequences. The student’s access to their course(s) is blocked until the parents (or the student, if they are 18 years of age or older) contacts the Principal to discuss the incidents of academic dishonesty.

Third Incident – Student is removed from the course in which plagiarized work is suspected and notifications are put into the VVS Student Information System barring future registration to the course in question. A withdrawal letter is sent by the Principal to parents and school facilitators.

While removal from a course is limited to the course in which the third incident has occurred, the preceding steps can occur across different courses. A student who has been found plagiarizing in Course A and held to the First Incident consequences who then plagiarizes in Course B will move to the Second Incident consequences.

Any further occurrences after the Third Incident in any other courses will result in immediate removal from that course. Ongoing occurrences may result in removal from all courses and barring of registration with VVS.

Truancy Policy
Promotion of Students

Promotion of Students:

Grades 1 to 3

No midterm or final examinations are administered; students are assessed on their year’s work. Promotion certificates (year-end report cards) based on the student’s work are issued upon satisfactory completion of a full grade.

Grades 4 to 6

Students are required to write supervised final exams in English Language Arts, Mathematics, Science, and Social Studies. Promotions are based on the student’s work throughout each course and the final exam. These exams are not returned to students, but the teacher will discuss results upon request. Year-end report cards are sent after the student has completed all courses.

Grades 7 to 9

Students are required to write supervised midterms and final exams in English Language Arts, Mathematics, Science, and Social Studies. Promotions are based on the student’s work throughout each course and the two exams. The final exam is not returned to students, but the teacher will discuss results upon request. Year-end report cards are sent after the student has completed all courses.

Teachers Responsibilities

Teacher Responsibilities:

In addition to providing instruction and showing enthusiasm for teaching, Vista Virtual School teachers are expected to be supportive and encouraging of the student’s endeavors to succeed. Teachers will:

  • contact students regularly
  • provide students with suggested timelines for completion of each course
  • help students succeed by providing assistance while insisting upon reasonable effort from the student
  • record the marks of all corrected assignments, and return graded materials promptly to the student with constructive and encouraging comments and/or inform students of any delays
  • provide monthly progress reports for each student
  • ask the student about overdue assignments and their plans for catching up
  • inform parents or guardians of any problems or delays
  • provide students with feedback addressing strengths and identifying areas for improvement
  • encourage student participation in Vista Virtual School field trips and educational activities
Student Responsibilities

Student Responsibilities:

Each student, with the assistance of parent(s) and teacher(s), will:

  • complete all courses within the registration period
  • have the opportunity for face-to-face support from their teachers
  • attend Student Parent Teacher Interviews twice yearly
  • show a positive attitude and accept constructive criticism
  • spend a minimum of 30 hours per week on schoolwork
  • acknowledge the use of assignments of other people’s words or ideas (phrases, sentences, or paragraphs)
  • phone or e-mail teachers or markers for assistance while working on course activities and/or assignments and inform them of any difficulties while doing the course
  • have the opportunity for face-to-face, phone, and email academic counselling
  • avoid material on the Internet that may be judged by parents and teachers to be offensive or illegal
  • submit assignments as they are completed to keep on schedule (To assist recovery in case of loss, students should keep backup copies of all electronic assignments and photocopies of all print-based work assignments.)
  • contact a Vista Virtual School technician for technical help as needed, Ext. 5322
  • phone the Vista Virtual Support Line, Ext. 5317, if assignments have not been returned or no contact has been received within two weeks of sending assignments
  • take appropriate care of all items provided by Vista Virtual School
  • return all material and equipment postage paid or in-person to any VVS campus within ninety (90) days of completing a course (Returned material should be labeled properly with Attention: Vista Virtual School as well as student’s name and Vista Virtual School file number.)
Parent/Guardian Responsibilities

Parent/Guardian Responsibilities:

Parents or guardians are expected to be supportive and encouraging of their child’s school experience.

Specifically, parents or guardians will:

  • ensure that your child spends a minimum of 30 hours a week doing schoolwork. (This includes reading, writing practice exercises, completing assignments on the computer, and perhaps viewing videos and/or other course materials provided with a course.)
  • ensure that your child receives help from Vista Virtual School if they experience any difficulties
  • ensure that your child submits assignments as they are completed and that they keep on schedule in all courses (To assist recovery in case of loss, students should keep backup copies of all electronic assignments and photocopies of all print-based assignments.)
  • ensure the lessons and assignments returned from Vista Virtual School are reviewed by your child (If more explanation is needed, please phone the teacher.)
  • supervise your child’s use of the Internet to help avoid offensive material
  • attend Student Parent Teacher Interviews with your child twice yearly
  • ensure your child completes his or her courses within the registration period
  • return all material and equipment at your expense within 90 days of completion of a course. (Returned material should be labeled Attention: Vista Virtual School and include your child’s name and Vista Virtual School file number.)
Return of Materials for School-aged Students

Return Of Materials:

Vista Virtual School issues instructional materials, reference materials, and textbooks as noted in each of the course descriptions listed on our course description page.

Materials are expected to be returned within ninety (90) days of completing a course. Students are to return all reusable materials at the student’s and/or parent’s/guardian’s expense. Full-time students and/or parents/guardians are charged for any damaged and/or unreturned materials.

Please label returned materials with Attention: Vista Virtual School.

Include the student’s name and the student’s Vista Virtual School file number.

Return by courier, or in-person to Vista Virtual School at any VVS campus.

Return by mail to:

Vista Virtual School

Box 4000

4601 – 63 Avenue

Barrhead, AB T7N 1P4

Postage:

Students are required to pay postage on all materials sent to Vista Virtual School. Vista Virtual School pays outgoing surface postage only to any address in Alberta. Postage outside Alberta is at the student’s expense. A deposit for shipping costs may be required.