• We know it may not be the answer you are looking for, but our website has all the information you need.

• We are an Alberta accredited school and provide grades 1-12 online courses for school-aged, adult, and international students. 

• As an online school, students are learning virtually through a computer. There is a digital online course that they work through. There are teachers, and depending on your grade, the teachers work with students in either synchronous (live) or asynchronous (not live but on-call) format. 

• Our grades one-to-nine operate from September to June. Whereas, our high school program is semesterized (September to January, and February to June), and we also operate a high school summer school program (July). 

• Our school is Alberta accredited, and part of the Pembina Hills School Division here in Alberta. We follow the Alberta Program of Studies, and all of our courses are recognized the same as any public Alberta high school. Students can be assured that their course marks will appear on their DAR in myPass and on their official transcript (which other high schools and post-secondaries can see). 

1. The following resources can help you identify your Student Type:

• • What’s My Student Type?
  • Am I An Adult Learner or a School-Aged Student?

• Check out our Course Catalogue here.

• To register, just follow the directions from the bright green “Register Here” button on the website. Keep in mind that if you are under 18, a guardian must be the one registering the student. 

• Please remember that “New Students” must meet the eligibility requirements that can be found here. To ensure a smooth application process, we remind students to properly and accurately provide the requested information. 

Due to the large volume of applications, incomplete or incorrectly submitted applications will be denied.

• It varies depending on when exactly you applied. Normal processing time is 3–5 days; however, if you applied during peak application periods, processing applications can take more than 14 days. 

• During peak application periods, we have all staff working as hard as they can. We ask students to be patient and not contact the office regarding their application, as this unnecessarily slows everything down.

• Once enrolled, you will receive login information. You can log in any time from the beginning of the term, and from any computer. Remember that the courses are semesterized, and also have schedules or timelines, as we like to call them. 

• Students withdraw using our Withdrawal Form found on our website through School Engage (https://pembinahills.schoolengage.ca/#/login).
• Our courses are subject to the withdrawal policy: https://drive.google.com/file/d/12nhW0vuhTvCGHJfJa2FvukJJzpxdDX1E/view

• Some courses do not require any other materials other than the course. Most others do require materials, which are ordered during the application process. Materials are only available for pickup or shipped if payment is received within 72 hours of notification.  Students who requested pickup at the Calgary Campus will receive an email to schedule an appointment once their order is ready. Be advised, appointments are required and we do not offer same-day pick-up.

1. First, if you are asking about accessing course material in your online course, then you’d go to VVS Moodle, use your login credentials, and your enrolled courses are located on the dashboard.
2. Secondly, if you are asking about hard copy materials that accompany your course, you need to order those and leave a caution fee (deposit). Once the caution fee is received, they will be shipped to you as per our shipping policy, or you can arrange to pick them up.

It’s understandable that you’d want your course to appear promptly in Moodle. Here’s a breakdown of potential causes and what you can do:

Possible Reasons for Course Not Appearing:

• Processing Time:
  • After you are enrolled in a course, there might be a processing period before it appears in your Moodle account. Please allow VVS staff approximately 24 hours to finalize enrollment and set up the course.
• Technical Issues:
  • Occasionally, technical glitches within Moodle or the VVS systems can cause delays.
• Registration Completion:
  • Ensure that your registration is fully completed and that all required steps have been taken. Incomplete registrations may cause a delay and prevent course access.
• Course Start Dates:
  • Some courses may have specific start dates, and they won’t appear in Moodle until that date arrives.
• Account Issues:
  • There might be an issue with your Moodle account itself.

What You Can Do:

• Check VVS Resources:
  • Visit the VVS website, particularly the technical support and Moodle support pages. They often provide troubleshooting tips and information on course access.
  • Here are some useful VVS links:
    • Moodle Support: Moodle Support – Vista Virtual School
    • Technical Support: Technical Support – Vista Virtual School
• Contact VVS Technical Support:
  • The most reliable way to resolve the issue is to contact VVS technical support directly. They can investigate your specific account and provide assistance.
  • Please email support staff at vvsupport@pembinahills.ca or call 1-855-974-5333 x5317.
• Verify Registration:
  • Double-check your registration confirmation to ensure that all steps were completed. You should have received an email with this confirmation and login information.
• Check SchoolEngage:
  • Vista Virtual School uses SchoolEngage, so ensuring that all information is correct in that system is also important.

By following these steps, you should be able to determine why your course isn’t showing up and get it resolved.

1. SchoolEngage credentials are sent by Pembina Hills School Division after account creation. (The SchoolEngage account holder must be the student’s parent or guardian, unless the student is 18+.) If you can’t find the email, click the ‘Forgot password?‘ link on the login page. Please do not create a new account if one was previously set up for a parent or student.
2. PowerSchool Parent Portal Sign In credentials are sent to parents, guardians, and adult students by Pembina Hills School Division. If you can’t find the email, click the ‘Forgot Username or Password?‘ link on the login page.

Moodle login credentials are sent to new students after registration. If the student did not receive an email or needs to reset their Moodle login credentials, please follow these instructions.